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13 Diciembre 2014 Publicado en Noticias Escrito por 

DHL Peru, te apoya o perjudica en tu importación? Destacado

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Uno de los criterios para elegir una empresa de transporte de envíos rápidos (courier) es entre otros tener el producto en el menor tiempo posible, pagando un costo adicional al transporte aéreo o marítimo de carga y contar con el apoyo del personal de la empresa courier para el retiro de la mercadería de sus almacenes.

Sin embargo, algo curioso sucedió con un participante al utilizar los servicios de esta empresa de mensajería , el cual  paso a contarles y tener una reflexión futura sobre contratar dicha empresa en el futuro.

Este pequeño importador está empezando las negociaciones con un proveedor chino que le provee de accesorios de impresoras y maquinas para imprenta.


Empieza su primer pedido solicitando un cabezal de impresora para una maquina de imprenta cuyo costo FOB fué de US$ 1,150 y toma los servicios de la empresa DHL para el traslado de la mercadería desde China hasta Peru

Al llegar el producto a los almacenes de DHL, el proveedor chino había enviado por error una factura por un valor comercial de $30 y el personal de DHL se comunica con el cliente para verificar el valor del producto, siendo el cliente sincero le indica que no había pagado US$ 30 muy por el contrario había realizado la transferencia por US$ 1,150 y deseaba pagar los impuestos por el valor de transferencia.

El personal de DHL (Sr. Luis Vela) le indica al importador que en ese caso, proceda a realizar directamente su importación ya que ellos no pueden hacer nada al respecto.

Me comuniqué con su jefe el Sr. José Esquerre y también me indicó lo mismo, a pesar de haberle indicado, que estamos siendo sinceros con los valores y no deseamos pagar sobre el valor de US$30 que el proveedor por error había enviado en la factura, sino por el contrario que se deseaba pagar por el valor real de transferencia US$ 1,150 o lo que determine la aduana sobre dicho valor y procede a responderme que no es posible y que nadie puede equivocarse, que todo debe ser perfecto para que ellos (DHL) puedan hacer el trabajo.

Esto implica lo siguiente:

– Demora en retirar la mercadería del almacén de DHL

– Que el importador salga de su rutina comercial y tenga que ir hasta las oficinas de DHL y hacer por su cuenta los tramites de importación.

– Sobrecostos por los dias de almacenaje que DHL cobrará al cliente una vez que retire su mercadería

Será que es politica de DHL Peru retrasar este tipo de envios para cobrarnos más los gastos de almacenaje que demande y que pretenda DHL que seamos perfectos y no equivocarnos en el proceso de la importación?

Me puse a leer la VISION de la empresa DHL (cosa que su gerente el Sr. Esquerre al parecer no la ha leido) y dice textualmente lo siguiente:

“…Esto está reflejado además en la declaración de nuestra misión, la cual contiene cuatro elementos principales:
1) Queremos simplificar la vida de nuestros clientes 
2) Hacemos más exitosos a nuestros clientes, empleados e inversores 
3) Contribuir positivamente con nuestro planeta 
4) Siempre demostramos respeto en la consecución de nuestros resultados financieros “

Será cierto que quieren simplificar la vida de sus clientes con este tipo de trato hacia un pequeño importador que recién empieza y ya va encontrando piedras en el camino?

La respuesta la tiene DHL y sus comentarios también serán importantes

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Modificado por última vez en Sábado, 13 Diciembre 2014 22:41

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